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1. What is Zaverica?
Zaverica is a Rajasthani brand specializing in handcrafted jhumkas, designed to celebrate tradition while fitting beautifully into modern style.
2. Are your products authentic and handcrafted?
Yes. Every Zaverica piece is crafted with love by skilled women artisans, ensuring authenticity, quality, and the charm of true craftsmanship.
3. Do I need an account to shop?
You can browse and shop without an account, but signing up helps you track orders, manage returns, and get early access to new collections.
4. What materials do you use?
Our jhumkas are made from high-quality metals and embellishments. Product descriptions clearly mention materials (oxidized finish, brass, pearls, beads, etc.) so you know exactly what you’re getting.
5. Will the earrings cause allergies?
Most of our jewelry is skin-friendly and nickel-free. We still recommend checking material details and avoiding prolonged exposure to water, perfumes, or chemicals.
6. How do I place an order?
Simply select your favourite Zaverica piece, add it to your cart, and checkout securely.
7. How will I know if my order is successfully placed?
You’ll receive an SMS and email confirmation containing your order details, sent to your registered email address and phone number.
8. What payment methods do you accept?
We accept UPI, debit/credit cards, net banking, and wallets.
- Pay via UPI/Net Banking/Cards.
- Choose Cash on Delivery (COD).
Online payments are faster, more secure, and save your money.
9. Do you have free shipping?
Yes! At Zaverica, all orders come with free shipping across India. No minimum order value required.
10. How long does delivery take?
Orders within India usually arrive in 5–7 business days. Delivery timelines may vary depending on your location.
11. Can I track my order?
Yes. You’ll receive tracking details once your order is shipped, and you can also check status under My Orders.
12. What if my order has a missing or damaged item?
Please share an unboxing video of your package and contact us at support@zaverica.com or via our helpline number. Our team will resolve the issue promptly.
13. How do I cancel my order?
Log in to your registered account and navigate to:
My Account → My Orders → Request Cancellation
If your order has not yet been shipped, it will be cancelled automatically.
14. What is your return/exchange policy?
Items can be returned or exchanged within 3 days of delivery. Products must be unworn, unused, and returned in the original Zaverica box/packaging.
15. How do I care for my Zaverica jewelry?
- Store in a dry place, away from sunlight.
- Avoid water, perfumes, or chemicals.
- Wipe gently with a soft cloth after use.
16. Do you ship internationally?
Currently, we deliver across India. International shipping will be available soon as we expand.
17. How will I get my refund?
After your returned item passes quality check, you can choose:
- Store Credit (Zaverica Wallet): Refund is credited to your account balance for future purchases.
- Original Payment Method: For online payments, refund can be sent back to your original payment source within 5–7 business days.
- Cash on Delivery (COD): Refunds are provided only as Store Credit in your Zaverica wallet.
18. Are your jhumkas heavy to wear?
Some Zaverica pieces are designed as big statement jhumkas and may feel slightly heavier. But don’t worry, whenever a piece is on the heavier side, we clearly mention it in the product description.
19. Do you offer customized gift packaging?
Yes! On the checkout page, you can select our gift packaging option if you’re sending your Zaverica jhumkas to someone special. Once selected, you’ll be able to:
- Choose the occasion (Birthday, Anniversary, Wedding, Festive, etc.).
- Add a personalized message (e.g., “Happy Anniversary” or “Happy Birthday”).
- Include extras such as chocolates, greeting cards, or other small add-ons.
For fully customized packaging (special themes, colors, or additional items), contact our customer support team at support@zaverica.com. Additional charges will apply.
20. Will I get discount messages?
By creating an account, you consent to receive order updates and service emails/SMS. Promotional updates are optional — you can opt out anytime.
21. How do I contact Zaverica support?
You can reach us at support@zaverica.com or via the Contact Us Page on our website.
1. What is Zaverica?
Zaverica is a Rajasthani brand specializing in handcrafted jhumkas, designed to celebrate tradition while fitting beautifully into modern style.
2. Are your products authentic and handcrafted?
Yes. Every Zaverica piece is crafted with love by skilled women artisans, ensuring authenticity, quality, and the charm of true craftsmanship.
3. Do I need an account to shop?
You can browse and shop without an account, but signing up helps you track orders, manage returns, and get early access to new collections.
4. What materials do you use?
Our Jhumkas are made from high-quality metals and embellishments. Product descriptions clearly mention materials (oxidized finish, brass, pearls, beads, etc.) so you know exactly what you’re getting.
5. Will the earrings cause allergies?
Most of our jewelry is skin-friendly and nickel-free. We still recommend checking material details and avoiding prolonged exposure to water, perfumes, or chemicals.
6. How do I place an order?
Simply select your favourite Zaverica piece, add it to your cart, and checkout securely.
7. How will I know if my order is successfully placed?
You’ll receive an SMS and email confirmation containing your order details, sent to your registered email address and phone number.
8. What payment methods do you accept?
- We accept UPI, debit/credit cards, net banking, and wallets.
- Pay via UPI/Net Banking → Get ₹15 OFF instantly.
- Choose Cash on Delivery (COD) → Pay ₹25 extra as handling charges.
- This way, online payments are faster, more secure, and save your money.
9. Do you have free shipping??
Yes! At Zaverica, all orders come with free shipping across India. No minimum order value required.
10. How long does delivery take?
Orders within India usually arrive in 5–7 business days. Delivery timelines may vary depending on your location.
11. Can I track my order?
Yes. You’ll receive tracking details once your order is shipped, and you can also check status under My Orders.
12. What if my order has a missing or damaged item?
In such cases, please share an unboxing video of your package and contact us at support@zaverica.com or via our helpline number. Our team will resolve the issue promptly.
13. How do I cancel my order?
- Log in to your registered account and navigate to:
- My Account → My Orders → Request Cancellation.
- If your order has not yet been shipped, it will be cancelled automatically.
14. What is your return/exchange policy?
Items can be returned or exchanged within 3 days of delivery. Products must be unworn, unused, and returned in the original Zaverica box/packaging.
15. How do I care for my Zaverica jewelry?
- Store in a dry place, away from sunlight.
- Avoid water, perfumes, or chemicals.
- Wipe gently with a soft cloth after use.
16. Do you ship internationally?
Currently, we deliver across India. International shipping will be available soon as we expand.
17. How will I get my refund?
After your returned item passes quality check, you can choose:
- Store Credit (Zaverica Wallet): Refund is credited to your account balance for future purchases.
- Original Payment Method: For online payments, refund can be sent back to your original payment source within 5–7 business days.
For Cash on Delivery (COD) orders, refunds are provided only as Store Credit in your Zaverica wallet.
18. Are your jhumkas heavy to wear?
Some Zaverica pieces are designed as big statement jhumkas and may feel slightly heavier. But don’t worry, whenever a piece is on the heavier side, we clearly mention it in the product description.
19. Do you offer customized gift packaging?
Yes! On the checkout page, you can select our gift packaging option if you’re sending your Zaverica jhumkas to someone special. Once selected, you’ll be able to:
Choose the occasion (Birthday, Anniversary, Wedding, Festive, etc.).
Add a personalized message in the message box (example: “Happy Anniversary, Happy Birthday, etc.”).
Include extras such as chocolates, greeting cards, or other small add-ons to make the gift even more memorable.
For fully customized packaging (special themes, colors, or additional items), simply contact our customer support team or e-mail us support@zaverica.com.
Please note: additional charges will apply for gift packaging and extras.
20. Will I get discount messages?
By creating an account, you consent to receive order updates and service emails/SMS. Promotional updates are optional — you can opt out anytime.
21. How do I contact Zaverica support?
You can reach us at support@zaverica.com or via the Help section on our website.
